fire fighter/officer

closing date: Friday 3rd november at 17:00

About us

London’s Air Ambulance is the charity that delivers an advanced trauma team to critically injured people in London. The service provides pre-hospital medical care at the scene of the incident and serves the 10 million people who live, work and travel within the M25. Based at The Royal London Hospital and founded in 1989, the service operates 24/7, with the helicopter running in daylight hours and rapid response cars taking over at night. 

The team, which at all times includes an advanced trauma doctor and paramedic, perform advanced medical interventions, normally only found in the hospital Emergency Department, in time critical, life threatening situations. Missions commonly involve serious road traffic collisions, falls from height, industrial accidents, assaults and injuries on the rail network. London’s Air Ambulance has an international reputation for clinical excellence and delivers pioneering procedures which have been adopted across the world.

job purpose & Context

London’s Air Ambulance employs approximately 50 people, based in two locations.  The operations team (pilots, firecrew and helipad staff) and clinical teams are based on the helipad at the Royal London Hospital in Whitechapel.  The charity team (eg. fundraising, finance, PR & communications) is based at 77 Mansell Street between Tower Hill and Aldgate. We have good strategic partnerships with the Royal London Hospital and London Ambulance Service and work together to deliver an exceptional service to the people of London.

London’s Air Ambulance has grown as the demand on our service has increased and our operational hours have changed.  As a result, we are looking for an additional member of our fire crew to give the service more resilience and ensure our operations continue to be fully resourced.  The fire crew are currently a team of four, three Fire Officers reporting to the Chief Fire Officer. The team are all longstanding members of staff and have worked together for many years.  The fire crew are an intrinsic part of our service and essential to the smooth running of the helipad, in addition to the traditional responsibilities of an aviation firefighter.

We operate in a unique working environment with many dedicated and passionate people.  Our fire crew work closely with the pilots, medical consultants and paramedics, the helipad operations team and the charity team.  It is challenging and candidates will need to be comfortable working in a dynamic, multi-disciplinary and high-pressure environment, combined with an ability to manage and prioritise a broad range of tasks. Given the clinical work that is undertaken by our world leading service, all members of our helipad team are expected to maintain confidentiality, behave with discretion and to be diplomatic and professional at all times.  

This role offers the opportunity to undertake a wide range of duties in addition to the primary role of fire fighter.  These include everything from showing visitors around to assisting with patient transport and liaising with other Air Ambulances accessing the helipad.   The role provides learning and development outside the usual firefighting duties and is an opportunity to work in a unique environment as part of a close knit team. 

Potential candidates should note that the fire crew participate in the transport of patients from the helipad to the emergency department so candidates must have the ability to manage exposure to injury.  In addition, the helipad is located above the 17th floor of the Royal London Hospital so the successful candidate must have a head for heights. 

Key responsibilities

To be part of a small team providing a 365 day a year helipad Rescue and Firefighting Service (RFFS) on the helipad at the Royal London Hospital. 

  • To maintain training (including offsite Hot Fire training at PETANS) and other competencies required to be part of a Low category aerodrome Rescue and Fire Fighting Service (RFFS)
  • To be active in supporting overall helipad security and safety. 
  • To perform safety briefings to aircrew and medical passengers. 
  • To assist medical teams with transport of patients to the emergency department. 
  • To assist clinical teams with restocking of the aircraft with medical equipment and supplies
  • To escort and brief visitors. 
  • To assist with the helipad operations room.
  • To undertake general office duties.    
  • To be an ambassador for the service 
  • To assist in the induction of new clinical staff

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required.

  • Maintain good physical fitness to undertake the range of duties required of the role.
  • Good command of written and spoken English.
  • IT literate.
  • Customer care focus.
  • Confident to speak in public to a wide range of stakeholders.
  • The ability to work in a stressful environment involving patients (and often their families). 
  • Ability to work as a part of a multi-disciplinary team. 
  • Have the confidence to represent LAA externally as required. 
  • Comfortable interacting with members of the public and occasionally the media
  • Discretion and the ability to work in an environment with confidential and sensitive information.
  • Flexible to cover a varied shift pattern covering 365 days a year.
  • An interest in the service and the work of the wider organisation.
  • Holder of a first aid at work certificate. 
  • Train the trainer qualification.
  • Holder of a lower category aerodrome fire fighter certificate or above 
  • PETANS or equivalent training
  • Holder of a lower category aerodrome supervisor certificate or equivalent .
  • Experience of radio communications procedures.
  • Experience of working in an aviation environment would be an advantage.
  • Previous fire fighting experience would be a distinct advantage

The above list is not exclusive or exhaustive and the job holder may be required to undertake such other duties as may reasonably be required. 

our core values

  • Passion 
  • Teamwork 
  • Professionalism 
  • Excellence 
  • Resilience 
  • Transparency

application process

If you wish to discuss this post, please contact John Power or Jade Stapleton via 
To apply, please send a CV with a one page covering letter outlining your relevant skills for the role and why you would like to work for us.  Applications should be sent to or by mail to HR Business Partner, London’s Air Ambulance, Fifth Floor, 77 Mansell Street, London E1 8AN. 

Closing Date:  Friday 3rd November 2017 at 17.00.

First round interviews are scheduled for the 8th, 9th and 10th November 2017.

Second round interviews are scheduled for the week commencing 13th November and will involve a trial day.

Unfortunately, due to a high volume of applications we are unable to provide feedback on unsuccessful applications.

London's Air Ambulance Limited is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore London's Air Ambulance Limited's commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (unless, as in the case of pilots or fire crew physical fitness is essential to the performance of their duties).