The Golden Hour refers to the hour immediately following a serious injury. This period is critical in determining not only survival but quality of life following recovery.

Even in an urban environment like London, the average trauma patient will spend most of this golden hour outside the hospital. We provide treatments to correct lack of oxygen, reinflate collapsed lungs and prevent serious blood loss as soon as we reach the patient’s side. Delays in critical interventions before arrival at hospital will worsen outcomes.


We believe that patients deserve world-class advanced trauma care immediately after injury, both inside and outside the hospital.
We take the hospital to the patient

We combine the medical knowledge and practical expertise of a senior trauma doctor with the medical, logistical and street-wise skills of an advanced paramedic to form an advanced trauma team.

We blend our civilian medical procedures with aspects of aviation and military practice to deliver intensive trauma care at the scene. Our doctor led teams are trained to make complex medical decisions and perform surgical procedures when the patient needs them - there and then.


"Open chest surgery in the dark on the tube or a balcony in a housing estate with a crowd of bystanders is challenging no matter how much experience you have"
                                               Dr Julian Thompson

Finding our patients

We treat an average of 6 seriously injured people in London every day. Our highly trained paramedics are constantly monitoring and interrogating the 4,500 daily ‘999’ calls. We are actively looking for seriously injured people who need our help.

"There aren’t enough words to thank London’s  Air Ambulance for how they helped me.

Their dedication and expertise is humbling. Until this happened to me I wouldn't have thought how complex and vital this charity's work really is."

Kirby Stebbing
Treated after being hit by a lorry when cycling 

Our team will be airborne within four minutes of activation. We have priority across London airspace and are granted privileges to land in suitable sites in order to save life and limb. Our average flight time is six minutes. Our highly trained pilots land safely in the busy streets of London, be it in the middle of Trafalgar Square or on the embankment. At night, we drive our rapid response cars on blue lights to get to the patient as quickly as possible.

Time is critical when someone has been hit by a train, knocked over by a car or fallen out of a window. At the scene of the incident our teams perform life-saving procedures, which might usually be carried out in an Emergency department or operating theatre.

Our team includes a senior doctor and specially trained paramedic who are available 24/7. Each mission involves detailed examination of the scene, the patient and critical decision-making about which interventions are appropriate. We aim to spend the minimum amount of time at the scene but to provide the best medical care and perform all necessary treatments as soon as possible.

We take our patients to the most appropriate hospital to treat their injuries – usually a Major Trauma Centre, the Royal London, St George's, St Mary's and Kings College hospitals. 

The team at London’s Air Ambulance is constantly striving to deliver world-class care to our patients. We believe that we can save more lives by delivering exceptional care and by bringing new concepts and treatments to the pre-hospital arena.


We work closely with other industries and high-performing trauma systems to identify potential areas for development and research.

London’s Air Ambulance teams were the first in the world to deliver pre-hospital open chest surgery successfully.

London’s Air Ambulance was the first air ambulance in the UK to routinely carry blood for pre-hospital transfusion.

We are constantly evaluating new equipment and procedures, which could benefit patients in the pre-hospital environment.

London’s Air Ambulance innovations in trauma care, medical systems and training have been emulated worldwide. 

Our standards of care are subject to review both internally and externally on a regular basis. Monthly clinical governance days allow open forums for discussion, education, audit and case review.

Published studies demonstrate that London’s Air Ambulance achieves superior results, relative to cited comparisons, in several critical scenarios:
  • Traumatic cardiac arrest survival rate of 7.5%, compared to published international rates of 0-3%.
  • Introduction of open chest surgery to pre-hospital care with 17.8% long-term survival rate, compared to predicted 0% survival in intervention group.

  • Emergency anaesthesia success rate of 99.2% in over 7000 patients with no airway-related death.

In May 2012, we became the first air ambulance in the UK to carry blood on board and administer roadside blood transfusion to patients with catastrophic bleeding.

16-year-old Rayan could have been yet another teenager to die from knife attack in London if it wasn’t for this innovation. Our team have given blood to more than 140 patients in London since 2012 and other air ambulances in the UK have followed our lead to save more lives.

We are currently working on introducing new procedures to pre-hospital environment - to save even more lives.