Patient questionnaire

We kindly ask you to fill out this questionnaire to help us improve our service. Your reply is anonymous and it is completely voluntary to respond. If you choose not to complete the questionnaire it will have no consequences for your care or your follow-up. It will only be used for anonymous analysis.


1. Demographics

Are you a:






2. Experience with London´s Air Ambulance clinical team

2.1. Did the crew introduce themselves to you?




2.2. The London`s Air Ambulance clinical team was reassuring and caring
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






2.3. The London`s Air Ambulance clinical team treated you with dignity and respect
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






2.4. The London`s Air Ambulance clinical team informed you of what was happening to you
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






2.5. The London`s Air Ambulance clinical team managed your pain well
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






2.6. Overall, how satisfied were you with the care and treatment you received from the London`s Air Ambulance clinical team at scene?
(1 = dissatisfied, 2 = somewhat dissatisfied, 3 = somewhat satisfied, 4 = very satisfied)






2.7 How much did you know about London`s Air Ambulance before your incident?
(1 = no knowledge, 2 = a little knowledge, 3 = knew it was a charity, 4 = a lot of knowledge)







3. Follow-up

3.1. The London´s Air Ambulance Patient Liaison Nurse was reassuring and caring
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






3.2. The London´s Air Ambulance Patient Liaison Nurse explained the care you received outside hospital
(1 = disagree, 2 = somewhat disagree, 3 = somewhat agree, 4 = agree)






3.3. Overall, how satisfied were you with the support you received from the London´s Air Ambulance Patient Liaison Nurse?
(1 = dissatisfied, 2 = somewhat dissatisfied, 3 = somewhat satisfied, 4 = very satisfied)






3.4. Did the London´s Air Ambulance Patient Liaison Nurse signpost you to a support organisation?





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